Heading to the New Norm
First of all, I hope you’re all doing well. This has been a challenging time for everyone and I hope you haven’t been affected by COVID19 – if you have, in whatever way, shape or form, my thoughts are with you.
The time has come to move into a new way of life and the salon has had to be adjusted to follow suit. The information below outlines the changes that I am implementing to ensure the salon environment is a safe place for both stylists and visitors.
The Team – let’s start off with some good news!
I am delighted to announce that Roxie will be joining me in the salon from the day we reopen. Roxie has 12 years of salon experience and will be joining on a full-time basis, so for those of you who are desperate to have your hair done and you don’t mind it not being with myself specifically, Roxie will be there to make you feel radiant once again!
Panic not! I have everyone on my booking system. For those of you who were booked in during lockdown and have therefore had your appointments cancelled, I will be getting in touch prior to re-opening to ensure you have your appointments rebooked. I will contact you – you do not need to contact me.
For those of you who do NOT have appointments booked in already, you can either wait for myself to be free once I’ve gone through the cancelled bookings list or an alternative could be to book in with Roxie if you’d like to be seen sooner. I will not be offended if you choose to book with Roxie – these are crazy times and we’re all adjusting.
Some of you will have given into temptation and home coloured your hair. You MUST have a skin test carried out before you come to your next salon appointment.
This also applies to anyone who hasn't been to the salon for the last 6 months as well as, of course, new clients. If you don't have a skin test done prior to your colour appointment, you will be refused the service and charged full price for the booking. This is so important to your health and safety, which is why there are fairly extreme repercussions if you don't abide by them.
If you're unsure whether or not you need a skin test, please contact your stylist who can refer to your client file.
Our opening hours will remain the same – a lot of salons have extended their hours, but that is more due to needing to split their teams up into rotas. We’re lucky in that there are just two of us and, with a bit of shuffling around, we are able to both work together whilst maintaining the required 2m social distance.
The salon will look different. The waiting area has been removed, my outer station has been moved to the other side of the space and the reception desk has also been placed in front of Ruby. These measures are all required in order to ensure the environment is safe and social distance compliant.
Along with the visible changes, there are also some other changes that will come into force:
No magazines – feel free to bring your own magazines or books to keep you entertained, as the salon will no longer be providing these.
No guests to accompany you to the salon – by all means wonder around the Village until your appt, but when you are due to come in, please ensure guests remain outside the salon for the duration of your appointment.
No dogs – believe me, I am truly GUTTED about this one.
Drinks – feel free to bring your own drinks as for now, they will be suspended. As the public toilets within FarGo Village are currently closed, I don’t want to fill you up and not provide you with a loo if you need one!
No waiting area – if you arrive early, please wait outside the salon until we call you in to commence your appointment. The waiting area has been removed so there will be nowhere to wait within the premises.
Lateness - Due to the sheer volume of clients and strict timings that we will need to adhere to for the day to run smoothly, we will not be able to tolerate any lateness at all. If you are late, we will ask to re-book you and you will be required to settle the cancellation fee prior to re-booking.
Please do not bring anything other than your essentials with you. No shopping bags please and also no jackets/coats. We are unable to store clothing at this time in the salon so would appreciate if extra clothing remains in your car/place of work.
In addition to the usual service, if you are feeling nervous or would like a quick refresh on your colour, we will be offering an Express Colour service. This will consist of applying and developing your colour as normal, however instead of a full cut and finish/blowdry after the colour is washed off, your hair can be thoroughly towel dried, combed through and left damp.
The cancellation policy will be reinstated once we reopen – any cancellations that occur within 24 hours of your booking will be subject to a 50% charge of the service booked. This fee will be waived if we can fill the slot – fingers crossed, this will be likely as everyone is desperate for their hair to be done!
If you are showing symptoms or are feeling unwell, please contact the salon as soon as possible to reschedule your appointment. That way, we can try to fill your appointment with another booking and hopefully slot you in to that client’s space. Fingers crossed for easy swapsies!
As I previously mentioned, for now, FarGo management have made the decision to close the public toilets onsite. Therefore, there will be no access to toilets during your time at FarGo Village, so please ensure you do what you need to do before leaving your home/work etc for your appointment.
Person Protective Equipment (PPE)
When you arrive, Roxie and I will be clad in PPE to keep both ourselves and you safe. We will be hot and look a mess by the end of the day - we can only apologise! :)
Upon entering, please use the hand sanitiser provided.
Please wear a mask. If you have your own mask, please wear it. We do have spares which you can have if your prefer, but they come with a charge of £2.
We will be using disposable towels and disposable gowns. These aren’t ideal but they avoid any cross-contamination and ensure health and safety remains paramount during this temporary phase of social distancing etc.
In between every appointment, Roxie and I will disinfect the styling stations, sanitise equipment and replace our PPE. We will sanitise all contact surfaces regularly too to ensure any risk is minimised.
Finally, we are all still learning. If you see something or feel there is more we could do, or something we can do better, please tell us. We’d much rather hear it from you so we can improve, than hear about it through negativity spread online.
Thank you for your continued support during this bizarre time! We cannot WAIT to see you all again soon.
Natalie, Roxie and Ruby the Caravan